Refund and Returns Policy

Return and Refund Policy for The Customize Store

At The Customize Store, we take pride in delivering high-quality, personalized products tailored to meet your unique preferences. As a business operating in compliance with UAE laws, we have established the following return and refund policy to ensure transparency and clarity:

1. Customized Products

• All our products are customized based on the specific designs, images, or text provided by the customer. Due to the personalized nature of these items, returns or refunds are not permitted except under the conditions specified below.

2. Non-Refundable and Non-Returnable Items

• Since every product is created specifically for the customer, we do not accept returns or process refunds for reasons such as change of mind, dissatisfaction with the customization details provided, or any other subjective reasons.

3. Damaged or Defective Items

• If the product you receive is damaged or defective upon delivery, we will take full responsibility to rectify the issue. You must notify us within 48 hours of receiving the product by contacting our customer support team at [support@thecustomizestore.com] or calling us at [customer care number].

• To process your claim, we require:

  • A clear photograph of the damaged or defective item.

  • Proof of purchase (order confirmation or invoice).

  • A description of the issue.

• Once verified, we will either:

  • Offer a full refund.

  • Replace the product at no additional cost.

4. Refund Process

• If a refund is approved, it will be processed within 7-10 business days from the date of approval.

• Refunds will be made via the original payment method used during the purchase.

5. No Returns for Customized Products

• Given that all our products are customized as per customer instructions, returns are not possible under any circumstances.

6. Customs and Approval

• Any product requiring customs clearance adheres to UAE regulations. We ensure compliance with all legal requirements, and as such, once approved and delivered, these products cannot be refunded or returned unless damaged during transit.

7. Customer Responsibility

• It is the customer’s responsibility to provide accurate customization details during the order process. The Customize Store will not be liable for errors resulting from incorrect information provided by the customer.

8. Contact Us

• For any questions or concerns regarding our return and refund policy, please reach out to us at:

  • Email: support@thecustomizestore.com

  • Phone: [Customer Care Number]

We value your trust and strive to deliver the best customized products in the UAE. Thank you for understanding our policy and for choosing The Customize Store for your personalized gifting needs.